Returns

We always give ease in serving customer, part of our service is return of goods with the following provisions:

  1. Goods can be returned if not according to the order.

  2. Goods can be returned if:

    1. Goods in damaged condition upon receipt

    2. Items purchased are incomplete, or not in accordance with the specifications and conditions when ordering.

    3. The packing seal is damaged.

    4. Items that have been used but still guaranteed.

  3. Return of goods can be done if already confirm to us.

  4. Return of goods due to damage within 1 month since the goods received.

  5. Return of goods due to cancel purchase.

  6. Returns of goods for wanting to exchange with other goods.

  7. The return fee will be determined as follows:

    1. If the condition at point 1 (No charge)

    2. If the conditions at point 2.a, 2b, 2c (Not applicable)

    3. If the condition at point 2.d (Will be charged 50% of total shipping cost later.)

    4. If the condition at point 4 (Cost is fully charged to the buyer).

    5. If condition at point 5 (Shipping fee is fully charged to the buyer and subject to cancellation fee of 10%).

    6. If the conditions at point 6 (Shipping costs are fully charged to the buyer)

  8. Outside of the provisions of points 1 through 7 will be agreed upon when making confirmation. return of goods.